How it works (5 steps)

1) CONFIRM REIMBURSEMENT LIMIT

What you do: Determine the reimbursement limit with your company and decide on the amount allocated for the service.
What we do: Support you in confirming the amount allocated for the service based on your reimbursement limit.
Typical time: Based on your company’s benefit confirmation.

2) CARROT DOULA REGISTRY

What you do: Follow Cooings’ In-Network doula matching process, interview and confirm the doula, then submit the Doula’s name and email to confirm the doula’s eligibility.
What we do: Guide you through Cooings’ In-Network doula matching process and help you submit the Doula’s name and email for eligibility confirmation.
Typical time: The review process takes 72 hours.

3) SIGN COOINGS’ CONTRACT AFTER APPROVAL

What you do: After approval, Carrot will send the approval notification and we can sign the contract.
What we do: Prepare the contract for signing after the approval notification is received.
Typical time: After approval.

4) PAY DEPOSIT AND SUBMIT INVOICE

What you do: After paying the deposit, upload the Invoice and the deposit payment receipt screenshot to the Carrot system and submit the first reimbursement request.
What we do: Provide the Invoice and support you in preparing what you need to upload for the first reimbursement request.
Typical time: After paying the deposit.

5) PAY THE BALANCE AND SUBMIT INVOICE

What you do: After paying the balance, upload the Invoice and the balance payment receipt screenshot to the Carrot system and submit the second reimbursement request.
What we do: Provide the Invoice and support you in preparing what you need to upload for the second reimbursement request.
Typical time: After paying the balance.

PAYMENT METHODS OFFERED BY CARROT:

1. Reimbursement After Payment: Pay for the service first, then apply for reimbursement afterward.

2. Carrot Card: Use the Carrot Card for direct payment.
   (A 3% transaction fee applies.)