Senior Product Manager (On-site)

Who We Are

Established in 2023, COOINGS is a luxury maternity and baby care brand founded by senior postpartum care professionals in Orange County. We developed our own Intercultural & Doula program while adhering to ADA doula standards, delivering live-in, one-on-one postpartum care.

At COOINGS, we are redefining the postpartum experience across the U.S. Our Long-Term Value Service provides high-touch, premium support throughout pregnancy and beyond, helping families navigate recovery with confidence and care.

In 2025, COOINGS introduced COOINGS+, our luxury 5V1 stand-alone series. With an exclusive team dedicated to harmonizing body and mind, we create a serene, retreat-like postpartum experience that feels resort-level and deeply personal.

We are a tight-knit, creative, high-performing team. As a fast-growing company, COOINGS offers meaningful ownership, real impact, and significant career growth.

Role Overview

We are looking for a Senior Product Manager to lead the strategy, development, and scaling of our postpartum care products and service experiences. You will own end-to-end product outcomes, from customer discovery and roadmap definition to cross-functional execution and iteration. This role is ideal for an experienced product leader who thrives in high-touch service environments, cares deeply about customer trust, and can turn complex operations into scalable, delightful experiences.

What You Will Be Doing

Product Strategy and Ownership

• Own the product vision and multi-quarter roadmap across core postpartum services and COOINGS+.

• Define product goals, success metrics, and execution plans aligned with business strategy.

• Lead product discovery through customer research, stakeholder interviews, and data analysis.

• Translate insights into clear requirements, PRDs, user stories, and prioritization frameworks.

Execution and Cross-Functional Leadership

• Drive execution with Engineering, Design, Operations, Sales, Marketing, and Client Support.

• Lead planning rituals and stakeholder alignment, including roadmap reviews and launch readiness.

• Ensure high-quality releases with strong operational readiness, internal training, and client-facing clarity.

Customer Experience and Service Operations

• Identify friction points in the end-to-end client journey, from lead intake to care delivery and renewal.

• Improve conversion, onboarding, service consistency, and retention through product and process design.

• Build scalable systems for premium consultation flows, care plan configuration, and service customization.

Data, Experimentation, and Continuous Improvement

• Define dashboards and analytics to track funnel performance, engagement, satisfaction, and outcomes.

• Run experiments to improve conversion and service quality, including messaging, consultation flows, and care plan packaging.

• Use data to make tradeoffs, quantify impact, and communicate results to leadership.

Qualifications

Required

• 5 to 10 years of product management experience, including ownership of end-to-end product delivery.

• Proven ability to lead cross-functional teams and influence without direct authority.

• Strong analytical skills and comfort working with metrics, funnels, and customer insights.

• Excellent communication skills, including executive-ready product narratives and crisp requirements.

• Experience building customer-facing products or service experiences with high trust requirements.

Preferred

• Experience in healthcare-adjacent services, maternity, wellness, concierge services, or premium consumer experiences.

• Experience with SQL, analytics tooling, experimentation, or data visualization.

• Experience scaling operational workflows through product and automation.

• Experience mentoring PMs or leading a small team.

Benefits

• H1B Sponsorship

• Unlimited Paid Time Off

• 9 Paid Holidays

• Food and drinks provided in office