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Our process

How It Works

Our process simplifies employer benefit reimbursement from start to finish. You only upload your benefit info — we handle the rest.

Eligibility Check (24–48h)

Upload your benefit summary or enter your employer name.

We confirm if Carrot, Maven, or Progyny covers postpartum care — and estimate your allowance.

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Upload plan → Intake ID issued

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Map terms → Eligible / not

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Estimate → Budget & next steps

Our mission
Our mission
Our mission
Living Options
Living Options
Living Options

Service & Documentation

Book your postpartum doula plan.

We prepare compliant invoices, W-9 forms, and required documentation — aligned with your platform’s terms.

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Pre-auth packet → Ready to submit

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Service plan → Dates reserved

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nvoice pack → EIN & codes ready

Platform note: Carrot registry checks the doula you select; review ~72h.

Submission & Reimbursement

We guide or submit your claim, track the review, respond to RFIs, and handle resubmission if needed.

Most clients receive reimbursement within 5–15 business days.

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Claim filed → Reference ID shown

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Status → In review / RFI

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Decision → Approved / paid ETA

Our mission
Our mission
Our mission

Why Cooings

Why Families Choose Cooings

We specialize in bridging employer benefit systems with postpartum care. Independent doulas often can’t get approved — we can!

How is Cooings different from a solo doula?

We’re built for employer benefits: platform-ready invoices (EIN/W-9, itemization), pre-auth, submission, tracking, appeals. Solo providers usually can’t meet vendor requirements.

What exactly will you handle for me?

Eligibility (24–48h) → pre-auth (if needed) → compliant invoices → submit/guided submit → status tracking → RFI replies → resubmit at no charge.

How fast will this move?

Eligibility in 24–48 hours; approved claims typically fund in 5–15 business days. You’ll get live status updates from us.

What if my claim is denied or only partially paid?

We diagnose → correct language/codes → resubmit. If your plan excludes doula care, we pivot to HSA/FSA or a payment plan so care stays on schedule.

Can you hold my dates while benefits are verified?

Yes. We place a temporary hold after intake so your schedule is protected during pre-auth/eligibility.

How is Cooings different from a solo doula?

We’re built for employer benefits: platform-ready invoices (EIN/W-9, itemization), pre-auth, submission, tracking, appeals. Solo providers usually can’t meet vendor requirements.

What exactly will you handle for me?

Eligibility (24–48h) → pre-auth (if needed) → compliant invoices → submit/guided submit → status tracking → RFI replies → resubmit at no charge.

How fast will this move?

Eligibility in 24–48 hours; approved claims typically fund in 5–15 business days. You’ll get live status updates from us.

What if my claim is denied or only partially paid?

We diagnose → correct language/codes → resubmit. If your plan excludes doula care, we pivot to HSA/FSA or a payment plan so care stays on schedule.

Can you hold my dates while benefits are verified?

Yes. We place a temporary hold after intake so your schedule is protected during pre-auth/eligibility.

How is Cooings different from a solo doula?

We’re built for employer benefits: platform-ready invoices (EIN/W-9, itemization), pre-auth, submission, tracking, appeals. Solo providers usually can’t meet vendor requirements.

What exactly will you handle for me?

Eligibility (24–48h) → pre-auth (if needed) → compliant invoices → submit/guided submit → status tracking → RFI replies → resubmit at no charge.

How fast will this move?

Eligibility in 24–48 hours; approved claims typically fund in 5–15 business days. You’ll get live status updates from us.

What if my claim is denied or only partially paid?

We diagnose → correct language/codes → resubmit. If your plan excludes doula care, we pivot to HSA/FSA or a payment plan so care stays on schedule.

Can you hold my dates while benefits are verified?

Yes. We place a temporary hold after intake so your schedule is protected during pre-auth/eligibility.

Comparing

Coverage & Workflow

Platform

Typical flow

Budget confirmed → doula registry (≈72h) → approval → deposit & balance invoices submitted

Eligibility → pre-auth (if needed) → service → claim

Service starts → DocuSign → attach required docs

Payment options

Reimbursement after payment

Direct pay or reimburse (employer-dependent)

Reimburse

Processing

Usually multi-step; reimburse per submission

Varies by plan

5–15 biz days typical
(plan SLA)

What Cooings provides

Itemized invoices, W-9/EIN, contract, registry coordination, two-stage claim docs

Same as above (platform-ready paperwork)

Itemized invoice, contract, doula certification, plus your payment proof & employee

*Allowances vary by employer; verify before booking.

Platform

Typical flow

Budget confirmed → doula registry (≈72h) → approval → deposit & balance invoices submitted

Eligibility → pre-auth (if needed) → service → claim

Service starts → DocuSign → attach required docs

Payment options

Reimbursement after payment

Direct pay or reimburse (employer-dependent)

Reimburse

Processing

Usually multi-step; reimburse per submission

Varies by plan

5–15 biz days typical
(plan SLA)

What Cooings provides

Itemized invoices, W-9/EIN, contract, registry coordination, two-stage claim docs

Same as above (platform-ready paperwork)

Itemized invoice, contract, doula certification, plus your payment proof & employee

*Allowances vary by employer; verify before booking.

Get in touch

Let’s start the journey to postpartum care together

Connect with us to explore expert postpartum guidance, consultations, or learn more about our platform.

Get started with care today!

Whether you're exploring care options for a loved one or need assistance with any questions, we're here to help.

Get started with care today!

Whether you're exploring care options for a loved one or need assistance with any questions, we're here to help.

Get started with care today!

Whether you're exploring care options for a loved one or need assistance with any questions, we're here to help.