Privacy Policy

1. Who We Are

Cooings LLC ("Cooings," "we," "us," or "our") operates the website cooings.com and provides premium postpartum doula care services. Our principal offices are located in California, United States.

2. Information We Collect

We collect information you provide directly when you:

• Fill out a contact or scheduling form (name, phone, email, zip code)
• Complete a care quiz (service preferences, due date)
• Submit an insurance eligibility check (insurance provider, member ID, employer name)
• Submit an employer partnership inquiry (company name, contact details)

We also automatically collect:

• Device and browser information
• IP address and approximate location
• Pages visited, time on site, and referral sources
• Advertising identifiers (GCLID, UTM parameters)

3. How We Use Your Information

• To respond to your inquiries and provide doula care services
• To match you with an appropriate care advisor
• To send appointment confirmations and service updates via SMS or email
• To verify insurance eligibility with your benefits provider
• To improve our website and services
• To measure advertising effectiveness and optimize campaigns

4. Third-Party Services

We use the following third-party services to operate our website and business:

• Google Analytics — website traffic analysis
• Google Ads — advertising and conversion measurement
• Airtable — customer relationship management
• Twilio — SMS notifications
• Vercel — website hosting

These services may collect and process data according to their own privacy policies. We do not sell your personal information to third parties.

5. SMS Communications

By submitting a form with your phone number, you consent to receive text messages from Cooings related to your inquiry. Message and data rates may apply. You may opt out at any time by replying STOP.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic (Google Analytics)
• Measure advertising conversions (Google Ads)
• Track referral sources for attribution

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Lead inquiry data is retained for up to 24 months after your last interaction with us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

California residents have additional rights under the CCPA. To exercise any of these rights, contact us at support@cooings.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction. All data is transmitted over encrypted connections (HTTPS).

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Cooings LLC
Email: support@cooings.com
Phone: (949) 889-6999